1. International Registered airmail: Regardless of package quantity/region, you will be charged $6.7 per order. ed delivery period: 14~25 days+2 days for lead time=16~27 days. Highly recommended for patient customers willing to wait. The fixed fee remains as $6.7. The method is more economical for people purchasing more than two products because of reduced delivery fee per product. 2. EMS (Speed post) : Delivery fee may vary according to nations and regions. Please refer to the expense table provided below. Expected delivery period: 3~ 05 days+2 days for lead time=5~7 days. Methods recommended for eager customers who wish to receive products as fast as possible.

*The delivery fee is subject to change according to currency exchange rate.

We do not offer refunds or exchanges for reasons of mistakes on the purchasing side (purchased wrong model/color, prescription, etc.). Therefore, please be 100% sure about what you want to buy before placing your order! However, if the mistake was on our side (wrong color/model delivered, defective products etc.), we will happily correct our mistake. Please contact us and explain your situation. You will have to take a picture of the error of the product or delivery mistake as proofs, and in some cases you will be required to return the parcel back to us. An exchange option or refund will be available for you shortly. In order for an exchange or refund to take place, BOTH LENSES HAVE TO BE INTACT IN THEIR SEALED VIALS.We cannot accept returns if you have opened the packaging even if the item was incorrectly sent. You must return the incorrect items within 7 days of receiving them. Please contact us for the return delivery address. Order Cancellation If we have not dispatched your parcel yet, you can still cancel your order (usually, but not always, the status will be at "Awaiting Fulfillment" or "Awaiting Shipment"). 12% administration fees will be imposed upon the request of cancellation. This does not apply to items out of stock, in the case of which Queencontacts's will contact you for either an alternative item or full refund.